Frequently asked questions (FAQ)
Here you will find answers to your questions.
We have grouped them into appropriate categories to help you find your way around.
- Plant specific
- About Pasiora/Other
What is the difference between succulents and cacti?
Succulents is the general term for plants that store a certain amount of water and nutrients in their fleshy leaves, stems, roots. All cacti are succulents, but not all succulents are cacti. Cacti make up a family and grouping within succulent plants and are probably the best-known representatives. You can find a detailed blog article here.
What is the meaning of leaf succulent, stem succulent, …?
In leaf succulents, the water storage tissue is located in the leaves, e.g. in lithops or all representatives of the family of thick leaf plants.
In stem succulents, xerophytes, the shoot axis is converted into a large-volume water reservoir to protect against dehydration. Mostly the leaf organs are reduced, and photosynthesis is shifted to the shoot axis, e.g. cacti or euphorbia.
In root succulents the water storage tissue is shifted to the root area, e.g. some species of the genus Ceropegia. Root succulence occurs much less frequently than leaf or stem succulence.
With Caudex plants it is a hypocotyl thickening. This is the area of a plant between root and stem. This thickening can be formed in many different ways. In this caudex the plant stores water e.g. Adenium, Dioscorea, Pachypodium
Which succulents are cold hardy?
Not all succulents are suitable for year-round planting in a bed. Succulents are considered hardy if they have a certain degree of resistance to cold and frost. They should, however, be protected from persistent moisture in winter. A permeable substrate and an excellently drained soil are a must. A special feature of their metabolism makes winter growers resistant to frost and winter cold. To get this going, you should not water them from the beginning of September to the beginning of March. If the plants are located outdoors, make sure that they are not exposed to rain. As a result, the plant will begin to convert any residual water into sugar. This is how the water content in the plant cells is reduced, which in turn benefits winter hardiness: water finally freezes in frost and destroys the plant cells. But if there are none left, even the strongest frost can no longer harm the plant.
Beautiful species for rockeries and dry-stone walls are hardy ice plants (Delosperma), hardy stonecrops (Sedums), houseleeks (Sempervivum), globular houseleeks (Jovibarba), hardy prickly pear cacti (Opuntia), hardy agaves - with rain protection.
Do I have to pay attention to something special if I want to plant mixed succulents in a large pot or can I just mix all species?
You should select them by leaf strength, growth phases and growth speed. You can find detailed instructions on what you should pay attention to here.
My succulent plants grow strongly in one direction, what is the reason for this?
Plants always grow in the direction of the strongest light source. This movement is called phototropism. It is recommended to rotate the succulents regularly or to choose a brighter location. In winter, when light intensity is low, the plants should barely be watered - in sips every few weeks. If they grow too elongated, you can help by cutting them back: here you can find a detailed blog article about elongated growing succulents.
Do succulents tolerate high humidity?
Most succulents do not like high humidity. In return they cope well with dry (heating) air. Exceptions are tillandsias and rhipsalis, which come from the tropical rainforests, these plants thrive best at an air humidity of between 80 and 85 percent.
Is the bathroom a good location for my succulents?
That depends on your individual conditions in the bathroom. Daylight should generally be available for plants. Air plants or coral cacti are suitable for rooms with high humidity like bathrooms.
Are there also succulents that grow in a dark room? Which plants do not need light?
There is no existing plant which is able to grow completely without light. Among the succulents that do not need much light belong the Haworthia without translucent leaves, Sansevieries, Gasterias and Zameoculcas. As a rule of thumb: the plants should be able to see the sky from their location. No further than 3 meters from the window.
Which succulents are suitable for the garden, so can they withstand minus temperatures? What do I have to pay attention to when planting the succulents in the bed?
Often succulent perennials are given winter hardiness zones, which indicate up to which minus temperatures these plants can survive. However, it should be remembered that winter hardiness is not an absolute value but is influenced by various factors (e.g. nutrient / water supply and temperature profile). In addition, not only the large-scale climate, but especially the regional and microclimatic conditions are decisive. In unfavorable valley locations with cold air congestion, winter hardiness zones may well be lower than in the surrounding area or, conversely, urban heat islands may exhibit significantly milder conditions than the surrounding rural areas. The smallest differences can be at least as relevant, even within one and the same garden: undergrowth, protected niches or walls offer more favorable conditions for plants than drafty, open corners.
When planting beds, it is important to ensure that the substrate is well-drained.
At which temperatures can I leave my succulents outside?
The succulents can be left outside after the ice saints - they should be slowly accustomed to direct sunlight. Most succulents should be taken in when temperatures fall below 5°C. Desert roses or Madagascar palms should be kept above 12°C all year round.
What do sunny, bright, semi-shady and shady mean?
A sunny location is a place where the succulents are in direct sunlight. This includes south windows through which the sun shines directly. The window must not be covered by a tree or similar.
A bright location is a place where the succulent is in bright light. This includes east and west windows and places near direct sunlight.
A semi-shaded location is a place where the succulent is not in direct sunlight. This includes north-east and north-west windows through which no direct sunlight is shining.
A shady location is a place where the succulent gets very little light. This includes north windows through which no sunlight is shining.
Which pot size fits to which succulent?
On our website the diameter of the (plastic) plant pot is indicated in the title of each plant. We also indicate the appropriate size for the cachepots, e.g. "Suitable for 10.5 cm succulents". If the plant will be repotted it is recommended to buy a larger pot.
In general, it is easier to find cachepots for an existing plant than the other way round.
Should I leave the succulents in a plastic pot or can I plant them firmly in another pot like a clay pot?
The choice of pot is not only a question of appearance. The different materials also have an effect on care. In general, it is easier if you choose the same material for all plants.
The distribution of moisture is more balanced in a plastic pot than in a clay pot, because water only evaporates at the top and otherwise can escape at the bottom through the vent holes. The drainage does not cause stagnant moisture. Nutritive salts and possibly lime and other minerals thus migrate primarily in the direction in which the water transports them. When using cachepots, make sure that no water remains in the pot. Remove any remaining water no later than 3 hours after watering.
When using clay pots, both nutrient salts and lime accumulate on the wall of the pot, as it absorbs the water and evaporates through its pores. Therefore, plants in clay pots must be watered more or more often than those in plastic pots. This can be advantageous for particularly moisture-sensitive species, as they dry out faster. However, the evaporation cold that occurs when water is released is not always an advantage.
Whether plastic or clay - we generally recommend using a pot with water drainage
Can you plant succulents in a glass jar?
In general you can plant succulents anywhere as long as you pay attention to their needs. You should not pour too much water into a glass container if it does not have a drain at the bottom. In summer, do not place it in the blazing sun, otherwise it will burn through the glass. The humidity should not be too high, except for tillandsias.
How do you repot properly?
An illustrated step-by-step guide can be found here.
When should you repot the plant?
The best time to repot is always during the growth phase of succulents. It is especially recommended to repot directly at the beginning of the growth phase between March and May (for summer growers). It is no longer recommended shortly before the start of the dormant phase, as non-rooted or poorly rooted areas dry out more slowly after watering. In addition, the succulent hardly grows at all during the dormant phase and can stand it in its smaller pot for as long as it is dormant.
One year after purchase, it should be repotted in most cases if this has not been done immediately after receipt. In general, repotting should be done every year, at the latest every third year.
When should it be planted in a larger pot?
As soon as the first root grows out of the bottom of the pot it should be repotted. As succulents are very frugal, you could leave them a little longer in smaller containers - but they will grow slower.
The new pot size depends on the height and width of the succulent and the root. If a plant has beet roots, you will need deeper pots than usual. For some rather flat and spherical growing species with shallow roots like agave you can use bowls. Compared to the old pot the new one should have enough space to fill a thumb's width of fresh substrate on all sides. Column-shape succulents should be given a stable, heavy pot to prevent them from falling over.
Is it bad if the roots are damaged when repotting?
You should take care to damage as few as possible, but they will grow back again. Depending on where the damage is, let them dry before planting.
Which pests can infest my succulents?
Of course, this always depends on the specific succulent. However, the most common pests are the following:
Mealybugs are sucking insects that feed on plant sap. Their characteristic feature is sticky leaves due to the sap that is leaked. In advanced stages they form whitish ‘cotton balls’, which preferably sit under the leaves at the transition from leaf stem to leaf, at the transition from plant and roots or at the buds. They like to hide. Sometimes you can see the approx. 2-5 mm long and half as wide little animals without cover. They are white with a very light brown pattern and not unlike a woodlouse in shape, but much smaller. In the wild we only have one species of forsythia, juniper, laburnum and some other shrubs.
Aphids (mostly in bloom)
Aphids belong to the most common but relatively harmless pests. These green, black or orange and usually about 2 mm in size mainly infest buds or young shoots. They feed on the sap they suck from the plant. They have a piercing trunk with which they can tap sap-bearing veins in the stems or leaf veins. Their excrement contains sugar and can lead to a sticky coating on the leaves or stems. This sugar coating is particularly fond of so-called sooty mildew or other moulds. Aphids are often found together with ants, which live in a certain symbiosis: The aphids attract ants by excreting the sweetish excrements, which they appreciate very much. In return, the well-fortified ants protect the aphids from their predators and literally breed them by carrying them to other parts of the plant that are still uninfected so that they can develop better.
The scale insects themselves can only be seen in very rare cases. What you can see are the protective shields, up to 5 mm in diameter, under which they hide from their enemies. These shields look like brown, slightly raised lumps. Scale insects almost always sit on the stem and leaves to suck the sap from them. For a long time, this does not matter much to the plant. But eventually the population is so high and so much sap is sucked out that at least parts of the plant die.
Spider mites / red spider
Spider mites are by far the most difficult pests to control. They are tiny arachnids that are only about half a millimeter in size when fully grown. Depending on the species, they are red (hence the name red spider), green or yellowish to white. They usually colonize the underside of the leaves first and suck the sap out of the cell tissue. This often gives the leaves a silvery shimmer. This is caused by air in the cells that have been sucked empty. As a result, the leaves often turn yellow and dry out, or they are immediately discarded with an even greener colour. However, spider mites do not only attack the leaves, but even more so the shoot tip(s) of the plant, where they prefer to suck the tiny, newly formed leaves and branches empty. This causes them to die immediately, which can often be seen in very small infestations by black residues on the shoot tips.
As the name spider mites suggests, these mites produce extremely fine webs. If you can see them with your eye, it is almost too late in most cases. If you suspect spider mites, you should spray your plants with water. For example, with a spray bottle that produces fine water droplets. The fact that the spider mites get stuck on the webs makes it easier to detect an infestation.
Root lice also occur in succulent plants. These are usually species from the genus Rhizoecus and Pemphigus. They infest cacti and spurge plants, among others.
Having pests is nothing unnatural or abnormal, they are unfortunately part of this beautiful hobby - some of these pests even spread with eggs through the air. You should only detect them in time and fight them before they spread too much.
How do you fight pests?
If there is any suspicion, the plant should be separated from the rest of the stock and observed. Newly purchased plants should always be checked before being added to the collection.
In case of infestation, the succulents should be rinsed with lukewarm water. This reduces the number of animals and eliminates honeydew. A control is possible with systemic insecticides. The poison will be absorbed by the plants and gets into the lice when sucking. Sprayed-on contact poisons do not penetrate the water-repellent wax coat. The Australian ladybird and various parasitic wasps are offered as beneficial insects to control mealy bugs.
Aphids are very easy to control, as they are usually detected early. It is always highly recommended to shower the plant. With a little care almost all aphids will be washed away. The pot should ideally be placed in a plastic bag, which is tied to the trunk of the plant so that the root ball does not get too wet. Otherwise you will get rid of the lice but get root problems instead. Heavily damaged shoot tips are cut off together with the aphids and disposed of.
Beneficial insects such as the ladybird and especially its larvae can keep the aphid population in check when cultivated outdoors, but this only leads to a balance, the aphid population never disappears completely. Other predators of aphids are: Hoverfly larvae, green lacewing larvae (so-called aphid lions), ichneumon fly larvae. In case of excessive infestation, the succulents affected can be thoroughly sprayed with Neem preparations or agents based on rapeseed oil or potash soap. e.g.: Solution of 30 ml soft soap and 30 ml spirit per litre of water, with which the plant is sprayed from top to bottom. It may be necessary to repeat the procedure after a few days, unlike chemical sprays.
If they only sit on the plants sporadically, the pests can simply be wiped off with a damp cloth, a cotton swab or a brush. Showering off with a strong jet of water or an oil or soap-based spray also helps.
In the case of more severe infestation, there is no getting around injecting an absolutely systemic agent, as a shield protects them from contact agents. Such agents are absorbed by the plant via the leaves and turn the plant sap into poison for sucking insects. After spraying, scale insects still attached to the plant are not an indication of a unsuccessful treatment, as dead scale insects only fall off the plant after some time. It is necessary to take random samples to check whether the pests are still alive - Completely dried out shields indicate dead scale insects when scraped off - muddy shields on the other hand indicate still living scale insects.
Spider mites/ red spider
Rinse the plant with a covered pot. This mechanical cleaning should be followed by a "cure" with spray. Spider mite populations include adult specimens as well as larvae and eggs. Most remedies are not effective against all stages of development. In particular, it is extremely difficult to control the eggs. For this reason, the plant should be treated once a week for 6 weeks with an anti-spider mite product that the manufacturer says is effective. This kills the freshly hatched pests until the last egg is ready. Regular use prevents the spider mites from reaching sexual maturity and laying more eggs in the meantime. If you stop after a few applications, you risk not only a new infestation but also the development of a resistance of the spider mites to the agent used. If available, it is therefore also advisable to spray alternately with different types of spraying agent.
Repotting is often very effective and enough. Otherwise the infested succulents can be watered with chemical agents. The type of agents which are effective depends on the type of root lice. Please consult a specialist retailer.
Plant protection rods/sticks are often sold to combat sucking insects. The rods/sticks only nee to be stuck into the soil and the plant will absorb the systemic active ingredient via the roots. In general, this method is a great thing, but most sticks have a fertilizing effect. Especially with succulents you should pay attention to the concentration. If such a sick is too close to the roots, the roots may burn due to the locally much too high fertilizer concentration. However, if they are placed far away from the roots at the edge of the pot, the concentration of poison absorbed may be too low. Although the rods can be successful with robust plants, we do not recommend using them in winter or in pots that are too small.
Can I prevent pests?
Unfortunately, not completely. However, a healthy plant has more natural defenses against pests and diseases. This includes, among other things: Fertilization according to instructions, no water residues, hygiene of the tools used for propagation, clean standing surfaces of pots, sufficient light and sun according to the plant's requirements.
My succulent has changed color, have I done something wrong?
The coloring depends on UV light and temperature. It is common that the coloration changes several times a year. However, if a previously bright plant becomes paler and greener, it may be in a too dark place. The more direct sunlight some plants receive, the more intense their coloring will be. Even a slight lack of water sometimes promotes the coloring.
Are the plants delivered exactly as shown?
All our plants are delivered directly from our greenhouse. Our products are mainly living plants. All pictures are sample pictures from our own stock. You will receive a plant that is similar to the picture and of equal value.
Why do my succulents have a different color than the one on the photo?
Due to the seasonal fluctuations it is difficult to determine the exact coloration without weekly updates. Further, depending on the monitor and the color setting of the screen, the coloring is displayed differently on every screen which makes it even more difficult.
There are withered leaves on my succulent, is it dying now? What can I do?
With most succulents, it is natural that some of the lowest leaves will gradually dry out as long as they continue to grow at the top. Some are stem-forming. However, if they dry out continuously more than they can grow again, they should either be watered too sparingly, or they should be checked for pests.
My succulent has brown spots (since I put it on the balcony), what happened to it?
If the damaged parts are clearly in the direction of sunlight, the plant unfortunately got sunburned. Windows filter UV-light. A new place outside, sometimes even a tilted window, can cause unexpected sun damage. Like human skin, plants must first get used to the new light conditions. When the plants are moved outside from their winter quarters, the plants must not be placed directly in full sunlight. The plants become "soft" due to the time when there is little light. Therefore, only place them in a half-shaded place (no midday sun) for one to two weeks - only then place them in their final location.
The leaves of my succulent are wrinkled. What have I done wrong?
Wrinkled leaves can indicate both too little and too much water and root rot. It is best to check the roots before watering unless you are sure that they need water. If there is too much water, it is best to remove the plant completely from the soil. Use permeable soil and pots with a drain hole and water less.
My succulent gets corky spots, what can be the reason?
Some plants get corked with age. Especially on older trunks this can often not be avoided. With some species it is also possible that they grow too close together. In this case, simply moving them apart or cutting them back can help.
What are the conditions under which succulents bloom?
Since succulents are a generic term for many plant species, it is unfortunately not possible to generalize
Some require a cold stimulus to create buds. Often in combination with drought.
Others need a certain day length or light intensity.
Age can also play a role, some plants flower only after years.
Can the flower stalk simply be removed afterwards?
The stem can always be cut off just above the plant / rosette. If you leave it on, it will dry by itself over time and can be pulled out of the plant as soon as it has dried to the bottom. If you don't want the plant to put its energy into flowering, you can also cut off a growing stem.
Do succulents bloom more than once?
Most definitely yes!
If not, they are monocarp. That means they flower, plant seeds and then the flowering rosette dies. However, these succulents usually produce a lot of offshoots before they die.
These plants include amongst others:
- Some agaves amongst others victoriae, gypsophila
- Some Aeonium
- Kalanchoe luciae
Which fertilizer is suitable for succulents?
Succulents require the same nutritional elements as any plant. The main nutrients indicated on the fertilizer package are: Nitrogen (N), phosphorus (P), potassium (K) and magnesium as specified trace elements.
Nitrogen promotes photosynthesis and favours vegetative growth (growth of roots, leaves and shoot axis = plant mass)
Phosphorus is responsible for flower and fruit formation. Promotes shoot and root growth. As an energy carrier, it also helps to build up sugar, starch, cellulose and protein.
Potassium strengthens the cell walls. Is responsible for osmotic pressure, frost resistance and water absorption. Reduces susceptibility to disease. Stimulates the metabolism.
Magnesium is part of the chlorophyll. And helps to transport phosphate from the root into the cells.
To prevent unnatural growth with large spongy cells, it is recommended to use balanced (N1, K1) or potassium-rich fertilizers (N1, K2).
Both organic and mineral or organic-mineral fertilizers are used, and the consistency, whether solid or liquid, is good as long as you know which works where, how and for how long.
For hydroponics, only liquid fertilizers or special hydroponics (ion exchange fertilizers) are suitable.
How often do you have to fertilize succulents?
When fresh growth begins in spring, you start fertilizing. From September on, the nutrient applications are stopped. One fertilization every 2-3 weeks, with about every second watering, is sufficient. Since different concentrations are offered, especially with liquid fertilizers, you should always follow the instructions given on the fertilizer package. In purely mineral substrates, fertilization must be carried out more often and more precisely, due to the lack of organic material.
What’s better than having one succulent? Having lots, of course! You can find an overview of different propagation types and methods here.
Do new succulents grow from all leaf cuttings?
Not all succulents propagate through their leaves. It works well with most Echeveria, Pachyphytum, Graptoveria, Adromischus and some Crassula, Aeonium, Kalanchoe or Sedum species. And again, there is no guarantee that every leaf will successfully become a new plant.
My leaf cuttings have only formed roots and no new leaves (or vice versa). Have I done something wrong?
Be patient. Some species can take up to three months for the new organs to form. And not every leaf will form both or even survive. This is normal.
How often do cuttings need to be watered?
Until cuttings form roots, they can be sprayed daily to reduce evaporation and the substrate can be kept slightly moist. This promotes root development. Once the first roots are formed, always allow the substrate to dry between watering.
Which plant can you propagate in which way?
Every plant can be propagated by seeds. Otherwise it is not possible to say in general, because succulents are very diverse and come from different plant genera and families.
Some of them form offspring’s, many of them can be propagated by head, part or leaf cuttings. Special Kalanchoe have breeding leaves.
General tips for watering succulents can be found here.
What to do if I watered my succulent too much?
First of all, it is important to use a pot with a drainage hole. Excess water will collect in the cachepot or coaster and should be poured out after watering. It is also important to have a substrate with good drainage so that the roots can dry off well even when watering properly. Otherwise it comes unfortunately fast to stagnant moisture and thus rotten roots. Make sure that the plant that is watered too much is well ventilated and is not placed too cool. Dry air and clay pots help to dry off faster. If root and stem rot does occur (often from below, creeping upwards), you can try to save the upper part of the plant and re-root and plant it.
How long can a succulent survive without water? Is it possible not to water it for two weeks when I am on holiday?
In general, yes. However, it depends on the specific succulent and its leaf strength, which indicates how much water the plant stores. The location is also important. In full sun at summer temperatures even a succulent can get problems. However, if it is not very bright or even shaded, two weeks should not be a problem even in summer.
11. Plant related
Below we have listed some more specific questions about some plant types.
The Aloe Vera has changed its color after repotting. Why is this and is it harmful to them?
After replanting or repotting, Aloe Vera often changes its color to brownish. Also, the leaves sometimes become a little thinner. This is normal and is due to the acclimatization process. There is no need to worry. The plant simply develops roots first, so that it has a hold and can supply itself with water. After a short time, the plant looks normal again.
My Aloe has yellow leaves, what happened?
Probably your Aloe gets direct sunlight. This phenomenon does not indicate incorrect care or even a disease. It is rather a natural reaction of a healthy plant to too much sun and serves as sun protection. In a bright but not sunny location, your Aloe will stay green or turn green again.
The leaves of my Aloe no longer stand but hang limply downwards, what have I done wrong?
If the leaves do not grow straight upwards but lie flat above the ground, the Aloe Vera needs more light. However, if the leaves turn brown, this can be a sign of too much light.
If they are also limp, the succulent probably has wet feet. The leaves will become more and more soft, fall off and die together with the root.
Can the juice and gel of the Aloe Vera be used?
The gel of real Aloe can be extracted from its leaves and used. The lowest leaves of older Aloe plants are particularly suitable. It takes about three years before the leaves of succulents are particularly rich in active ingredients.
Is it normal that the rosette thickleaf (Aeonium arboreum) loses many of its rosette leaves in winter?
Yes, the reason is that plants grow in winter. Their growth rhythm has not adapted to our Central European climate. The plants are called "winter growers". As there is no light and the wintering conditions are often not ideal, quite a lot of leaves are dropped. In winter, the succulents lose some of their attractiveness. In spring, however, this quickly disappears.
My money tree has white spots on the leaves, is that bad?
White spots on the money tree are almost always an indication that the plant has stored water in the leaves. It "sweats out" this water and leaves white spots, which can be easily washed off.
The flowers of the ice plant do not open at all, even in full sun. What does this mean?
If the ice plant no longer shows its flowers at all, there may be an infestation of mildew. In that case, the succulent plant should be examined for further symptoms and treated if necessary.
Why do the leaves of Hoya turn yellow or brown?
The most common mistake that is made when caring for the wax flower is mainly to overwater it. If moisture is accumulated in the pot, the leaves will turn brown or yellow. The leaves also take on the same color when the plant is exposed to direct sunlight. If the plant is placed too dark, it will lose its leaves in story-like manner. If this happens, it must be placed in a lighter place immediately.
How can living stones be propagated?
Tightly arranged living stones can be divided in late spring. Otherwise they can be easily extracted from seeds. However, it takes several years before these fascinating succulents bloom for the first time.
Why does my Echeveria grow so high/stretched?
Echeverias are extremely light-hungry plants. If the light conditions are right, the plant will grow taller while stretching in search of light. This especially happens when there is more heat, water and fertilizer than light.
You can find an article on how to get them back into shape in spring despite their elongated growth on our blog here.
What is the best way to water tillandsias?
Water and nutrients are mainly absorbed by the leaves of air plants. The roots serve mainly as a holding organ to grow firmly. The roots of tillandsias do not penetrate the host on which they live. The best way to water them is by regular spraying or dipping. You can find a whole blog post here.
Do Tillandsias need a lot of light or do they also grow in dark rooms?
Air plants prefer a location with lots of light, but without direct sunlight. The temperature should be at least 16°C. High humidity is an advantage.
What is the best way to fix Tillandsias on...?
The possibility of keeping air plants without substrate contributes greatly to the attractiveness of the plant. In order to attach them you need a so-called base, such as a piece of wood, a stone or a branch. Alternatively, a cactus or other indoor plant can be used as a base, but it should originate from the same country as the Tillandsia. Place the Tillandsia in the desired position on the base. If necessary, make a small wire frame for it. With nylon thread or stiffeners from an old pair of tights it can be held in place until it has taken root.
Which glue is the best for fixing tillandsias? Can you use hot glue?
Theoretically the air plants could be fixed with hot glue. However, the hot glue can cause burning and damage to the living plants. More suitable are special cold glues from specialist shops (Polymax from Eagle Owl or Oasis Floral Glue - voluntary and unpaid nomination). These glues are plant-friendly, waterproof, neutral in smell and fungus-inhibiting.
A detailed (blog-) post about how the order, packaging and delivery process is done can be found here.
Is it possible to edit my order?
If the order has not yet been shipped it is possible to change it. Please contact us - the fastest way to do this is by phone (Mo- Do from 9- 16 o'clock and Fridays from 9-13 o'clock).
I forgot to order a product, what should I do?
As long as the order has not yet been shipped, it is possible to order the missing product in a separate order - please inform us about it, so we can combine the orders and refund the shipping costs of the second order.
How can I make sure that I have placed my order correctly?
Once you have placed your order, you will receive a confirmation email with your order number, the billing and shipping address you have selected.
Can I track my order online?
Yes, after your order has been shipped, you will receive a shipment tracking number to the email address you provided.
What happens if the recipient is not at home at the time of delivery?
If our delivery service DHL does not meet the recipient at home, he will try to leave the shipment with a neighbor. If no neighbor is available either, the delivery person will leave a notification card in the mailbox. The shipment can then be picked up at the nearest post office within seven days.
Do I have to water the succulents immediately after I unpack them?
Not necessarily. Although we try to send the plants too dry rather than too moist, it is quite possible that you will receive them still moist. Please check how moist the substrate is when you receive it. If in doubt, it is better to water too little than too much.
A leaf has broken off during transport, is that bad for the plant?
We try to prepare the plants for their journey in the best way possible. However, there might be one or another shipping service provider who does not necessarily handle the packages with care. So unfortunately, it can happen that a leaf or a part of it is broken off. As long as the plant still has other leaves it can normally photosynthesize and continue growing. Normally it regrows again quite fast. If the plant is badly damaged, please send us a picture and we will see if we can do something.
Are sold out products being restocked?
That depends on the product which is sold out. Please contact customer service for details.
How far in advance do we have to order the wedding collection to ensure our desired plants are available?
Basically, you can order the wedding favors at any time.
As soon as we receive your order, the succulents are reserved for you.
This way you can be sure all selected plants are available.
During wedding season it might happen that some varieties are temporarily out of stock.
Is it possible to order the collection in advance but have it delivered a few days before the wedding? Where can we indicate an individual delivery date so that the succulents arrive in time for the wedding?
The delivery will be according to prior arrangement - but at least 2 days before the wedding. After the delivery you will get the DHL tracking ID, in order to track your shipment.
DHL will also inform you about the exact delivery time on the day of delivery by mail.
How long does the shipping take and will the guest favors arrive in time before our wedding?
We are shipping with DHL, therefore the delivery should take about 2 working days. The delivery will take place as agreed upon - but at least 2 days before the wedding.
Which diameter do the succulents from the wedding collection have?
The succulents from our wedding collection have a diameter of 6cm with the plastic pot. They fit perfectly into our cachepots with a diameter of 7cm.
Only the zinc buckets are slightly smaller, here the succulents are planted directly without the plastic pot.
We would like to put a label on the pots in advance. Can we also get them in an extra delivery at an earlier date?
If you would like to receive the pots at an earlier date to decorate them, we can send them out earlier. Please let us know the desired delivery time with your order.
You can also send us your stationery/name cards to have them attached directly to the pots for you. The costs for this will be calculated individually according to expenditure.
We have chosen the zinc buckets for our wedding. Will the succulents be sent directly implanted or do we have to do it ourselves?
To minimize your effort, we will plant the zinc buckets here in the greenhouse and send them to you. Please note that the plastic pots will then not be included in the delivery. If you would like to have the zinc buckets delivered in advance, e.g. to put a label on them, we can of course not plant the plants here on site. However, we will send the plants to you in time before your wedding, so that the planting can be done quickly with a few helping hands.
What are the dimensions of the pots or what kind of stationery can we put on a pot?
The pots have a diameter of 7cm, the zinc buckets have a diameter of 6cm. The way the stationery is attached depends on your wishes and the shape of the chosen pot. You are welcome to contact us for further details or to order a sample with your desired cachepot.
Are the cachepots already included?
No cachepots are included in the wedding collections. Of course, you can combine your favorite collection directly with corresponding cachepots (zinc bucket for direct planting, other cachepots with a diameter of 7cm for planting together with your plastic pot) from our product range.
How do we need to care for or store the plants until the wedding?
The succulents will be prepared accordingly for your wedding, so you don't have to worry about anything. You don't need to water them at first, because succulents are dry-loving plants from hot desert regions. They should only be unpacked upon arrival and given a light location so that they look perfect for your celebration.
Can we get a sample in advance?
You have already found your favorite collection and want to convince yourself of the quality of our sustainable guest favors?
When ordering the collection, you can request a free sample in advance.
You are not quite sure how to use the succulents as a guest favor, a place card or how to harmonize them with your wedding decoration?
Order a sample in advance here, including a cachepot in the color of your choice. With the purchase of the pattern you will receive a voucher of 8,70€ - valid for our wedding collections from a total value of 100€. Only 1 sample per customer can be sent and credited.
This allows you to convince yourself of the quality of our succulents, to get a better idea of them and to better plan the table decoration. We will send the sample on the 1st day of dispatch of the following week after your order (usually Monday). For an individual delivery date of the sample, leave us a note in the comment field when you complete your order.
We will then send you the ordered set on the agreed delivery date. Depending on availability and the chosen composition, the pattern may not necessarily be included in the final composition for your wedding.
What costs do we have to expect for the guest favors for our wedding?
You can choose your favors in the wedding favors configurator which will show you the prices for the number of favors with the chosen options. Displayed are graduated prices for the collections and the corresponding accessories.
We are from Stuttgart or the surrounding area. Can we select the guest favors on site or pick them up ourselves?
Collection is only possible by prior appointment at the greenhouse. Please contact us on +49 (0)711 38930583 to arrange an appointment. We will pre-select the succulents according to availability and prepare them for transport.
Which is the best way for our guests to care for the succulents after our wedding?
In general: Succulents like to have as much direct light as possible and in case of doubt, they prefer to be watered too little rather than too much. In the shop you will find the respective plant descriptions for your chosen varieties as well as detailed care tips. You can also order our care instructions for guest favors and hand them out to your guests.
15. About Pasiora / Others
Do you also have a store / retail?
No, we don't have a store. The plants grow in our greenhouse in Stuttgart and are shipped directly from there for our online shop.
Can I come by and pick up my order at your greenhouse in Stuttgart?
Yes, a pickup on site is possible after prior arrangement. If you order in our online shop, please indicate that you want to pick up your order - the shipping costs will then be refunded. - Payment on site in cash or by card is also possible.
We have a dog in the greenhouse. If you're afraid of dogs, please let us know in advance. He'll be in the office at the time you pick him up.
For our address please click here.
Can I buy a gift voucher online?
Yes. Click here to buy our gift voucher. The vouchers are valid for an unlimited time and can also be redeemed in instalments.
Is registration necessary for my online order?
No, you can also order without registering with Pasiora's online shop. Registration offers the advantages of being able to view your previous orders and create a wish list. Furthermore, you do not have to enter your personal details again for your next order.
What are the payment options at the Pasiora Online Shop?
You can find an overview of our payment options here.
How much does shipping cost and can you send to my country?
Our standard shipping with DHL within Germany costs 3,70€. From 50€ your order is free of charge.
Deliveries to other EU countries costs 9,90€.
To European non-EU countries we ship for at least 15,70€.
To Switzerland for 24,90€.
Note: Required plant passports and customs documents for other EU or non-EU countries will be enclosed in the delivery if necessary.
You can find everything else about shipping here.
When does Pasiora deliver?
After ordering and receipt of payment our team will take care of the shipment of your order. This will take between 1 and 7 working days.
In winter, when temperatures are too low, we pause shipping for the benefit of the plants. All affected customers will be informed by us about any delays in this case.
Can you pack and ship my order today?
We are happy to try our best. The best way is to call us at: 0711-38930583
Is a delivery on Sunday or a public holiday possible?
No. Unfortunately this is not possible.
How do I search for specific items on the website?
In our online shop you can use the search bar to search for keywords, numbers or names of a specific product. You can also use our filter options. By selecting certain categories, the adapted product range is suggested, and the search is made easier.
Can I cancel my newsletter subscription?
You can unsubscribe from the newsletter at any time by clicking on the corresponding link in the newsletter itself.
I would like to return my order please. What do I do?
Instructions for return shipment
That's completely fine. Please visit our right of withdrawal page to learn more about our return policy. Contact our customer service for a return label.
My package was damaged on arrival and some plants/pots/things were broken - what do I do now?
Please keep the package as evidence and send us a photo of the damaged item. Once we have checked the case, we will contact you. You can find all contact information here. Or use our contact form.
Where can I turn for questions?
Please use our contact form - our team will get back to you as soon as possible.
We are also always grateful for suggestions, ideas for improvement and criticism. Because this is the only way we can continue to expand and improve our service.