Returns and refunds

General note on the return of plants and living contents:
The satisfaction of our customers is very important to us. Nevertheless, we would like to point out in advance that we deal with high-quality, living goods that are not intended for multiple, long shipping routes or storage in cartons.

Despite being easy to care for, succulents are demanding plants whose requirements we want to meet in every aspect. We therefore want to avoid any unnecessary stress.

Even if it is part of good manners these days to send customers goods to "look at" or "try on", we do not want to support this trend. This is not due to a lack of willingness on our part, but rather to the demands made on our goods and our environment